Privacy Policy

Welcome to Balaji Farms, operated by House of Balaji (“Balaji Farms”, “we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website, balajifarms.in, or contact us regarding our banquet, wedding, event, accommodation, catering, decoration, or other services.

By using our website or submitting your information through our enquiry forms, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you contact us or submit an enquiry through our website, we may collect the following information:

• Full name
• Mobile/telephone number
• Email address
• Event or function date
• Expected number of guests
• Details or message submitted through the enquiry form
• Any other information you voluntarily provide to us

We may also collect certain technical information automatically when you visit our website, including: IP address, browser and device information, operating system, pages visited, approximate location, and website interaction information.

2. How We Collect Information

We may collect information when you:

• Submit an enquiry or contact form on our website
• Contact us by telephone or through WhatsApp
• Send us an email
• Interact with our website, advertisements, or promotional campaigns

3. How We Use Your Information

We may use the information we collect for purposes including:

• Responding to your enquiries and providing service information
• Checking availability, preparing quotations, and proposals
• Communicating via phone, WhatsApp, or email
• Improving our website and customer experience
• Measuring advertising performance and remarketing communications
• Preventing fraud and complying with legal requirements

We do not sell your personal information to third parties.

4. WhatsApp Communication

If you choose to communicate through WhatsApp, your communication is processed through WhatsApp/Meta's systems and is subject to their privacy policies. We use WhatsApp to share quotations, discuss requirements, and confirm visits.

5. Cookies and Similar Technologies

Our website may use cookies to improve functionality and understand visitor behaviour. You may control or disable cookies through your browser settings, though this may affect some website functionality.

6. Google Analytics

We use Google Analytics to understand website usage and improve our services. Data collected is primarily for statistical and website-improvement purposes.

7. Advertising and Meta/Google Tracking

We use tracking technologies (pixels/cookies) to measure advertising campaigns. This information is processed by third-party providers in accordance with their own policies.

8. Sharing of Personal Information

We do not sell or rent your personal information. Information may be disclosed only to service providers who maintain our systems, to comply with laws, or to protect the safety and security of Balaji Farms and our customers.

9. Payments

Our website currently does not process online payments. Any offline payments are handled according to our separate business records and applicable payment channel terms.

10. Data Security

We take reasonable technical measures to protect your information. However, no electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only as long as necessary for business purposes, legal obligations, or resolving disputes, after which it is deleted or anonymized.

12. Your Choices and Rights

You may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the details below.

13. Marketing Communications

We may contact you regarding offers or venue updates. You may opt-out of promotional communications at any time by contacting us, though you may still receive transactional messages regarding active enquiries.

14. Children's Privacy

Our services are not directed toward children. We do not knowingly collect information from children. If you believe a child has provided data to us, please contact us immediately.

15. Third-Party Websites and Services

We are not responsible for the privacy practices of third-party websites linked on our site. We recommend reviewing their policies independently.

16. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

17. Contact Us

18. Consent

By using our website and voluntarily submitting your information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.